Returns are accepted only in the following cases:
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You received a damaged product.
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You received an incorrect product.
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The product has a manufacturing defect that was not mentioned in the product description.
To request a return, please contact us within 48 hours of delivery with your order details and clear photos/videos of the product.
For damaged or incorrect products, an unboxing video from the time the package is opened is required to verify the claim.
Non-Returnable Items
Returns or exchanges will not be accepted for:
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Change of mind after delivery
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Minor colour differences caused by lighting, photography, or screen settings
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Slight variations in embroidery, prints, weaving, or handcrafted work
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Products that have been used, washed, altered, stitched, damaged, or worn
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Products without their original packaging or tags
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Products purchased during clearance or final-sale promotions, where specifically mentioned
For unstitched suits and fabric sets, please inspect the complete product before cutting, stitching, washing, or altering it. Once the fabric has been cut, stitched, washed, or altered, it will not be eligible for return or exchange.
Return Approval
All return requests are subject to inspection and approval by Label Dharv.
Once a return request is approved, we will provide the applicable return instructions.
Please do not send any product back without prior confirmation from us.
Refunds
Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be processed to the original payment method used for the order.
Depending on your bank or payment provider, it may take approximately 5–10 business days for the refund to reflect in your account after processing.
Original shipping charges, COD charges, or other applicable service charges may be non-refundable unless the return is due to an incorrect or defective product sent by us.
Order Cancellation
Orders may be cancelled only before they have been dispatched.
Once an order has been packed or shipped, cancellation may not be possible.
To request a cancellation, please contact us as soon as possible with your order number.
If a prepaid order is successfully cancelled before dispatch, the eligible amount will be refunded to the original payment method.
Refused or Undelivered Orders
If an order is returned to us because the customer refused delivery, provided an incorrect address, was unavailable after repeated delivery attempts, or could not be contacted, additional shipping charges may apply for re-dispatch.
Any applicable COD, shipping, or return-to-origin charges may be deducted from an eligible refund.
Contact Us
For return, refund, exchange, or cancellation requests, please contact Label Dharv through the customer support details provided on our website.
Please include your:
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Order number
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Customer name
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Reason for the request
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Relevant photos or videos, where applicable
We will review your request and assist you accordingly.